PRIVACY POLICY
Last updated: December 5, 2025
1. Introduction
Pulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice feedback collection service.
2. Information We Collect
Account Information
When you create an account, we collect your email address and business information (business name, type, and unique code).
Voice Feedback
We collect and store voice recordings submitted by your customers through our service. These recordings are automatically transcribed and stored securely.
Usage Data
We collect information about how you use our service, including feedback submission counts, pulse usage, and dashboard interactions.
3. How We Use Your Information
- To provide and maintain our service
- To process and transcribe voice feedback
- To send you service-related communications
- To improve our service and develop new features
- To comply with legal obligations
4. Data Storage and Security
All voice recordings and transcripts are encrypted and stored securely using industry-standard security measures. We use Cloudflare R2 for audio storage and implement access controls to protect your data.
5. Data Retention
We retain your account information and feedback data for as long as your account is active. You may request deletion of your data at any time by contacting us.
6. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
7. Third-Party Services
We use the following third-party services:
- Google Gemini API for audio transcription
- Cloudflare R2 for audio storage
- Resend for email delivery
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
privacy@pulseapp.click